It’s also price noting that good customer support is just not only important for attracting new customers, but additionally for retaining those that you already have. Research has shown that it prices way more to attract new clients than it does to retain current clients, so your focus should be to construct on a consistent loyal buyer base over time. You’ll be able to’t do that you probably have sub-par customer support, although. With all this in thoughts, it’s useful to know simply how one can enhance the quality of phone-primarily based customer service that your business provides. In the conventional enterprise world, we would at all times cope with clients face-to-face, the place it is a lot easier to select up on non-verbal cues, present empathy when there is a drawback, and provides the customer the feeling that they’re essential to the company.
Take for instance … Read More